Quick answers to common questions about shopping with Living Threads. If you need more help, email livingthreadsofficial@gmail.com with your order number.
Where do you deliver?
We deliver to serviceable PIN codes across India. Available options are shown at checkout. Please contact us before placing an international order.
How long will my order take?
Allow an estimated 2–5 business days for processing, followed by 3–7 business days for delivery after dispatch. Plan for approximately 5–12 business days in total; remote locations and peak periods can take longer. See Shipping & Delivery.
Is shipping free? Do you offer COD?
Standard shipping is free on prepaid orders within India. Cash on Delivery is available where offered at checkout. Any COD or delivery charge is displayed before you place your order.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout. Please use the secure checkout and never share payment passwords, PINs, or OTPs with anyone claiming to provide support.
How do I track my order?
Use the shipping confirmation or order status link sent for your purchase. Allow 24–48 hours after dispatch for the first courier update. Visit Track Your Order if you need help.
Can I change or cancel an order?
Email us as soon as possible. Changes and cancellations are possible only before preparation or production begins. Include your order number and the change you need; we will confirm whether it is still possible.
How do I choose a size?
Compare the product-specific measurements with a garment you already own. Sizes and fits can vary by style. Our Size & Fit Guide explains how to measure. Ask us before ordering if the measurements you need are unavailable.
Can I return or exchange an item?
Request an eligible return or exchange within 7 calendar days of delivery. Fit or change-of-mind returns must be unworn and unwashed with original tags and packaging. Shipping costs and exceptions are explained in Returns & Exchanges.
What if my item is damaged or incorrect?
Email your order number and clear photographs of the item, issue, and shipping label as soon as possible. We cover reasonable return and replacement shipping costs for a verified issue. Please wait for instructions before returning anything.
How should I wash my clothing?
Follow the garment label first. For printed clothing, a cold, gentle wash inside out and air drying in the shade help protect the fabric and artwork. See Garment Care.
How can I hear about future releases?
Join the newsletter in our footer for new drops and brand updates. You can unsubscribe using the link in a marketing email. See our Privacy Policy for details.
Questions about a fit, a delivery, or your next everyday favourite? We’re here to help.
Customer support
Email livingthreadsofficial@gmail.com or use the contact form below. We aim to reply within 1–2 business days, Monday to Friday, excluding public holidays.
Help us help you faster
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Order enquiries: include your order number and the email address used at checkout.
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Fit advice: share the product name, your preferred fit, and measurements from a garment you already own.
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Damaged or incorrect items: include clear photographs of the item, the issue, and the packaging or shipping label.
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Collaborations and business enquiries: use the subject “Collaboration” and tell us a little about your proposal.
Quick answers
Visit our FAQs, Shipping & Delivery, or Returns & Exchanges pages. For an existing shipment, see Track Your Order.
Where we’re based
Guwahati, Assam, India. Our store is online; please contact us before sending any return so we can provide the correct return address.
Concerns and escalation
If an issue remains unresolved, reply to your support email with “Escalation” in the subject and your order number so it can be reviewed.
Please never share card details, passwords, PINs, or OTPs in the form or by email.
Last updated: 15 October 2026
We deliver Living Threads orders to serviceable PIN codes across India. The options available for your address are shown at checkout.
Processing and dispatch
Please allow an estimated 2–5 business days for order processing and preparation before dispatch. Some items are prepared after you order. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Delivery estimates
After dispatch, standard delivery usually takes 3–7 business days. Please plan for approximately 5–12 business days in total from order confirmation. Remote locations, the North East, peak periods, weather, and courier disruptions may take longer. These are estimates; any specific delivery information provided at checkout or in your order updates should also be considered.
Shipping charges and COD
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Prepaid orders: free standard shipping within India.
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Cash on Delivery: available only where offered at checkout, depending on PIN code and order eligibility.
- Any COD or other delivery charge is displayed before you place your order. We do not request undisclosed delivery fees by email or message.
Tracking your parcel
Once your order is dispatched, use the tracking link in your shipping confirmation or order status page. Tracking can take 24–48 hours to show the first courier scan. See Track Your Order for help.
Addresses, missed deliveries, and delays
Please check your full address, PIN code, and phone number before ordering. Email us promptly to request a correction; changes may not be possible after processing or dispatch. Keep your phone available for courier delivery attempts. If a parcel is returned because of an incorrect address or missed delivery, contact us to arrange the next step; any proposed reshipping charge will be explained before you agree.
If tracking stops updating, delivery is overdue, or a parcel is marked delivered but cannot be found, email us with your order number. We will investigate with the courier and explain the available resolution. If an order cannot be fulfilled or is confirmed lost, we will offer a replacement or refund as appropriate.
Order changes and cancellations
Contact us as soon as possible. We can accept cancellations or changes only before preparation or production has begun. If we accept a prepaid cancellation before fulfilment, we will refund the amount paid. Please do not refuse delivery as a substitute for requesting a cancellation.
International orders
Our standard delivery information applies to India. For delivery outside India, contact us before ordering to confirm availability and charges.
Need help? Email livingthreadsofficial@gmail.com. Nothing in this policy limits rights available under applicable consumer law.
Last updated: 15 October 2026
We want your Living Threads order to feel right. You can request a return or exchange within 7 calendar days of delivery, subject to the conditions below.
Return eligibility
For a size, fit, or change-of-mind return, the item must be unworn, unwashed, unused, and in its original condition, with any original tags and packaging. Trying on an item indoors to check the fit is fine. Keep your order confirmation as proof of purchase.
Items made with your own personalised text or artwork, and items clearly identified as final sale before purchase, are excluded from change-of-mind returns. This does not exclude remedies for a defect, damage, an incorrect item, or goods that do not match their description.
How to request a return
- Email livingthreadsofficial@gmail.com within 7 days of delivery with your order number, item name, reason, and whether you prefer a refund or exchange.
- For damage, a defect, or an incorrect item, include clear photographs of the issue and shipping label. An unboxing video is helpful if available, but is not a mandatory condition for raising a concern.
- We will review your request and send return approval, the correct return address, and pickup or self-shipping instructions. Please do not send a parcel without instructions.
- Unless we arrange the pickup, dispatch the approved return within 7 calendar days of receiving the instructions and retain your courier receipt and tracking number.
Who pays return shipping?
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Damaged, defective, or incorrect items: we cover reasonable return and replacement shipping costs for a verified issue and offer an appropriate replacement or refund.
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Size, fit, or change of mind: you cover return shipping and, for an exchange, replacement delivery. Any arranged pickup or replacement charge will be quoted for your agreement first.
- We do not charge a restocking fee. Optional delivery or COD fees already used are not refunded for a change-of-mind return; this does not apply where a refund of those charges is required because of an issue with your order.
Exchanges
Exchanges depend on availability. Once the return is received and checked, we will confirm the replacement. If your requested size or item is unavailable, you may choose an available alternative with any price difference explained, or an eligible refund. Please use the Size & Fit Guide before ordering.
Refunds
After receiving and inspecting an approved return, we will email the outcome. We aim to initiate an approved refund within 5–7 business days. Prepaid refunds go to the original payment method; your payment provider may need a further 2–7 business days to post the amount.
For COD refunds, we will agree a bank transfer or UPI refund with you through our support email. We will never ask for a PIN, OTP, card password, or a payment to release your refund. Store credit is offered only if you choose it.
Damage, delays, and other concerns
Please report delivery damage or an incorrect item as soon as you notice it so we can help promptly. Ordinary wear, damage caused after delivery, and damage from care contrary to the garment label are not manufacturing defects. If you discover a genuine defect after the 7-day request window, contact us so we can assess the issue and any applicable rights.
For cancellations or delivery problems, see Shipping & Delivery. This policy does not limit your rights under applicable Indian consumer law, including rights relating to defective, misdescribed, or undelivered goods.
A better fit starts with a familiar garment. Use this guide alongside the measurements and fit notes for the exact product you want to buy.
Start with the product
A classic tee, raglan tee, oversized silhouette, and hoodie can fit differently even when they carry the same size label. Review the selected product’s size chart, fabric information, and fit description. Do not assume that an S, M, or L has the same measurements across every style.
Measure a garment you already like
- Lay a similar garment flat on a level surface, smooth out creases, and avoid stretching it.
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Chest width: measure straight across from underarm to underarm. If a chart lists chest circumference, double the flat chest width before comparing.
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Length: measure from the highest shoulder point beside the neck to the bottom hem.
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Shoulder width: measure across the back from shoulder seam to shoulder seam, where the style has conventional shoulder seams.
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Sleeve length: follow the measuring method shown in the product chart. Raglan and dropped-shoulder styles may use a different starting point.
Compare the same kind of measurement
Check whether the chart gives body measurements or finished garment measurements, and whether it uses centimetres or inches. Compare like for like. One inch equals 2.54 centimetres. Leave enough room for your preferred movement, fit, and layering.
Choose the silhouette you want
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Closer fit: compare with a garment that sits nearer the body without pulling.
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Relaxed fit: choose measurements similar to your favourite easy-fitting tee.
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Oversized fit: review the cut first; a style designed to be oversized may already provide extra room.
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Hoodies and layering: compare with a hoodie rather than a thin tee, especially if you wear layers underneath.
Between sizes or missing measurements?
Do not guess from the size label alone. Email livingthreadsofficial@gmail.com with the product link, your preferred fit, and your reference garment’s chest width and length. Ask before ordering if a product-specific chart is not available.
Small manufacturing variations can occur; refer to any tolerance stated for the product. Keep the item unworn and unwashed while checking the fit, and read Returns & Exchanges before removing tags or wearing it out.
Follow your Living Threads order from confirmation to delivery.
1. Open your order confirmation
Find the confirmation email sent after checkout and open its order status link. If you created a customer account, you can also sign in to view your orders.
2. Find your shipping update
After dispatch, check the shipping confirmation for your courier tracking link or tracking number. Tracking may take 24–48 hours to display the first courier scan. An order confirmation means we have received the order; it does not by itself mean the parcel has been dispatched.
3. Follow the courier’s progress
Open the tracking link to see the latest available scans and delivery estimate. Keep the phone number used at checkout available so the courier can contact you if needed.
Can’t find an email?
Check spam, junk, and promotions folders, and confirm which email address you used at checkout. If you still cannot find the order, email livingthreadsofficial@gmail.com with your order number, or your name and checkout email if the number is unavailable.
Tracking hasn’t moved or delivery is overdue?
Allow time for the first scan. If there is still no update after 48 hours from dispatch, or delivery is beyond the expected window, contact us with your order number and tracking number. We will check with the courier and help with the next step. Review Shipping & Delivery for current estimates.
Marked delivered, but not received?
Check with household members, reception, or building security, then contact us promptly if the parcel is still missing. We will investigate the delivery record with the courier.
For returns or an incorrect item, visit Returns & Exchanges. We will never ask you to pay an unexpected fee or share an OTP to locate an order.
Keep your everyday favourites looking their best. Always follow the care label supplied with your garment; it takes priority over this general guide.
Before washing
- Turn printed clothing inside out to reduce friction against the artwork.
- Separate light, dark, and strongly coloured items. Wash new dark garments separately at first.
- Empty pockets and fasten zips where applicable. Avoid washing delicate prints with abrasive items.
Wash gently
Use cold water, a gentle cycle, and a mild detergent where permitted by the label. Avoid bleach, harsh stain removers, and scrubbing directly over a print. Do not leave clothing soaking for long periods or wring it aggressively.
Dry with care
Air dry in the shade with the garment reshaped. Avoid prolonged direct sunlight, which can fade colours. Use a drying method that supports heavier pieces without stretching them. Avoid high-heat tumble drying; use a dryer only if the care label permits it.
Iron and store
If ironing is permitted, use a low setting on the reverse side and avoid direct contact with printed artwork or embellishments. Do not iron over a print. Store garments clean and fully dry; fold heavier knits and hoodies if hanging could stretch them.
Looking after printed artwork
Repeated high heat, bleach, rough washing, and direct ironing can damage prints. Some gradual fading and softening with regular wear is normal. A little care helps preserve both the fabric and the design.
Something doesn’t look right?
If you notice an issue on arrival, photograph it and contact livingthreadsofficial@gmail.com before washing the item. For help with a possible defect, see Returns & Exchanges.
People. Culture. Better fits.
Living Threads is an Indian streetwear brand built around culture, creativity, and community. We believe the clothes you reach for every day can say something about who you are: the stories you follow, the worlds you belong to, and the way you move through life.
Wear what moves you
Our collections bring different interests into one everyday wardrobe. Explore the energy of motor culture in the Velocity Series, the expressive world of anime-inspired graphics in the Shonen Series, and the brand’s own point of view through LT ORG’S.
From graphic tees to hoodies, the idea is simple: pieces with character that you can make your own. Style them your way, mix them with what you already love, and let your everyday rotation reflect you.
Local roots. Global minds.
Based in India, we take inspiration from the cultures and communities that connect people across places. “A brighter tomorrow” is the spirit behind Living Threads: room for different minds, different interests, and a shared sense of belonging.
Choose with confidence
Check each product’s fabric, fit, and measurements before choosing. Our Size & Fit Guide and Garment Care pages help you find your fit and look after it. If you have a question, get in touch—we’re happy to help.
Wear. Create. Belong.
Explore Living Threads
